| Q1 |
Which countries are currently in Far EasTone's roaming network? How are the calls charged? |
| A1 |
Far EasTone has signed international roaming agreements with operators worldwide so that roaming across the five major continents is available to Far EasTone customers. Currently Far EasTone is negotiating with more countries to provide our customers an even more complete roaming service. Besides the GSM 900/1800/3G system, our roaming network also includes GSM 850 system in Dominican Republic, Panama and New Zealand, GSM 1900 system in the US, Canada, Argentina, Belize, Bolivia, Chile, Colombia, Dominican Republic, El Salvador, Mexico, Peru and Guam for which we also provide a short-term mobile phone rental service that allows you to make and receive calls using your original phone number when you are abroad. To reserve the rental phone, call the toll-free Customer Service line 0800-058-885 (888 if dialing from your mobile phone) one week in advance.
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| Q2 |
How do I listen to voice mailbox messages when I am abroad? |
| A2 |
You may follow the steps below to listen to your messages when you are abroad:
- Dial "+886936000222", press Yes/OK/Send.
- You will hear: "Welcome to the Far EasTone voice mail system. If you want to retrieve messages, please enter the last 9 digits of your mobile number, and press"9" to interrupt the greeting.
- Enter the last 9 digits of your mobile number.
- Press " 9 " to interrupt the personal greeting.
- You will hear: "Please enter your PIN."
- You can listen to your voice mail after the input of your PIN.
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| Q3 |
How do I call the Far EasTone Customer Service Center while roaming? |
| A3 |
From your handset, dial +886-936010888, or use a local phone to dial the international prefix, then 886-936010888 to connect to our Customer Service Center (all calls are charged at the international direct-dial rate).
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| Q4 |
How does the local roaming service provider charge for calls made to its customer service hotline using the mobile phone? |
| A4 |
| For calls made to the local roaming service provider's toll-free customer service hotline using your mobile phone, the charge is determined by the service provider. If there is a charge, the rate is the same as a local call. We suggest that you use a landline phone to make the toll-free service call to avoid any charges. |
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| Q5 |
How do I make calls from my mobile phone while roaming? |
| A5 |
Placing calls to local mobile phones: dial receiver's mobile phone number·Placing calls to local phones: dial area code + local phone number · Placing international long-distance calls: dial international prefix (or use "+" symbol) + country code + area code (omit dialing the first number if it is "0") + phone number· Placing international mobile phone calls: dial international prefix (or use "+" symbol) + country code + mobile phone number (omit dialing the first number if it is "0").
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| Q6 |
What kind of system is used in the US and Canada? Do I need to change my handset and SIM card when I sign up for international roaming service there? |
| A6 |
Far EasTone customers can roam in the US and Canada where the GSM1900 system is used, using your original number with a GSM 1900 compatible handset. Far EasTone provides a short-term mobile phone rental service, to apply for North America international roaming service, call the Service Hotline (dial 888 from handset) at least one week prior to departure.
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| Q7 |
What kind of system is used in Japan? Do I need to change my handset when I sign up for international roaming service there? |
| A7 |
| The PDC and 3G (W-CDMA) system used in Japan. Far EasTone customers can use original number with a 3G compatible handset, not your numbers, when you roam in Japan. Far EasTone provides a short-term mobile phone rental service, to apply for Japan international roaming service, call the Service Hotline (dial 888 from handset) at least one week prior to departure. |
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| Q8 |
Can I roam if I didn't apply for the international direct dial service? Am I still able to make and receive calls outside the country? |
| A8 |
You can still roam without applying for the international direct dial service. However without the international direct dial service, you cannot place international calls, though you can still make and receive local calls.
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| Q9 |
What if I don't want to receive calls while roaming? |
| A9 |
| Please divert your calls to the voice mailbox before leaving the country (to set: dial ＊＊21＊222＃ SEND). After the setting is completed, all incoming calls will be diverted to your voice mailbox. |
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| Q10 |
After roaming then returning to the Far EasTone service area, calls made to Far EasTone customers will sometimes play voice messages from the other mobile service providers informing "signals not received" or "not within the service area". Why? |
| A10 |
This is possibly due to the user being still registered under the roaming provider's network and not yet registered back on Far EasTone's network. Simply power off then power on the handset, then manually select the Far EasTone network to restore normal operation.
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| Q11 |
How do I make a call to roaming customers if I am in Taiwan? |
| A11 |
| Just dial the Far EasTone customer's mobile number, for example: 0936000123. |
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| Q12 |
Can I receive SMS outside of the country? |
| A12 |
| You can receive SMS while roaming if the roaming service provider offers SMS, and if their SMS system is compatible with Far EasTone's SMS system. |
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| Q13 |
Can I still use my mobile phone number while roaming? |
| A13 |
Yes, you may continue to use your own phone number and SIM card in most of the countries, only a few countries require using a different handset. Far EasTone provides roaming using your original number on a compatible handset in networks such as the US and Canada's GSM1900 system, and also with those in Central and South American countries such as Argentina, Belize, Bolivia, Chile, Colombia, Dominican Republic, El Salvador, Mexico, and Peru. Far EasTone also provides short-term handset rental service to use your own number while roaming. To apply for international roaming service for the above countries, call the Service Hotline (dial 888 from handset) at least one week prior to departure.
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