STAKEHOLDERS

Stakeholder Communication and Identification

Contact for Stakeholders

Customer/Consumer
Communication Channel
  • Contact us for questions and suggestions concerning products and services by Email
  • FETnet Website Customer Care、self-care APP, and online chat
  • In-store face-to-face communication、official correspondence, arbitration meeting
  • Customer Satisfaction Survey
  • Product information meeting and marketing activities
Contact Us
Customer Hotlines 0800-058885(free)
Far EasTone Post-Paid customers please dial 888/123(free)
Local Phone dial 449-5888/449-5123
Investors/Shareholders
Communication Channel
  • Communication through Investor Relations
  • Hosted general shareholders meeting
  • Hosted Global Investor Telephone Conference to facilitate direct communication between investors and executive management.
  • Dedicated units took part in domestic/overseas face-to-face institutional investor meetings to communicate with investors
  • Investor Relations section on the website
Contact Us
Investor Relations Ms. Huang 886-2-7723-5000
Competent Authorities
Communication Channel
  • Business meetings and administrative inspections by the National Communications Commission (NCC
  • Fair Trade Commission investigations
  • Official correspondence
Contact Us
Legal Mr. Huang 886-2-7723-5000
Media
Communication Channel
  • Press releases/conferences
  • Communication through Public Relations
Contact Us
Public Relations Ms. Chiang 886-2-7723-5000
Community Group/NGO
Communication Channel
  • Communication through sponsorship and collaboration
Contact Us
Public Relations Ms. Ho 886-2-7723-5000