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Company Information

Closing the Distance
Far EasTone Telecommunications (FET) is a leading company in Taiwan which provides telecommunications and digital application services. FET firmly adheres to the core values of Trustworthy, Agile, Innovative, and Collaborative. Since its inception in 1997, ‘Closing the Distance’ has always been the brand spirit of FET, and the company continues to innovate and develop in the hopes to “To the heart, to the heights”.
Our Vision
FET Connects and Enriches Life.
Our Mission
The most preferred partner in Digital Life by superior experiences and innovative services.
Our Commitment
FET promises to exceed client expectations with innovation and passion, as well as become the most sought-after employer among employees. In addition to maximizing profits for shareholders, we are committed to CSR and sustainable environmental development. 
Navigate the Future 5G Technology with Our 4.5G Top Speed
Since its establishment in 1997, FET has continued to introduce new products and services utilizing access technologies, including 2G, 3G, 4G and Wifi. As the popularity of smart devices grows rapidly, FET is investing heavily in the improvement of internet infrastructure, actively enhancing the speed and quality of mobile networks, upgrading base stations, and expanding the channel range.
2016 marks FET's official launched 4.5G mobile internet service as the first telecom operator in Asia to offer triple bandwidth of 700 / 1800 / 2600 MHz. FET is Taiwan's 2017 SPEEDTEST Awards Winner, becoming the fastest mobile network provider in the country. FET's next step is to launch another bandwidth and set a new record in mobile internet speed. Gearing up for the next mobile era, FET has not only worked with the telecom-equipment giant Ericsson to establish the first 5G Lab in Taiwan, but has also completed several 5G technological tests. We will also continue to develop IoT applications and polish our mobile services to become the preferred partner in the digital life and pave a solid path forward to the future of 5G roll-out.
Companies such as New Century InfoComm Tech, Arcoa, Data Express, Qware Systems, and Yuan Shi Digital Technology were established by FET in order to further connect the upper and lower streams of the ICT industry. FET also signed a “Business Co-operation Framework Agreement” with China Mobile, the world’s largest telecom operator. FET is a member of Conexus Mobile Alliance, and partners with major international telecom company Vodafone, crossing the barriers between different continents and closing the distance between people.
Sustainable Growth Driven by the "5G" Principles
In FET's 2015 Integrated Report, which is the first of its kind in Taiwan, we identified specific goals as our sustainability principles. The new “5G” sustainability principles are: Go Prosperous, Go Innovative, Go Caring, Go Inclusive, and Go Eco. It is our goal that these principles will stimulate our innovative services and applications and drive financial growth. It is also our goal to benefit all stakeholders and facilitate social integration through the practice of these principles. We are determined to achieve FET's Vision: FET Connects and Enriches Life.
Customer First, Incoporating O2O All-Round Digital Service
In concordance with its 360 degree store service initiative, FET has also introduced services such as ten-point satisfaction and ten-point commitment, pre-ordered services, home pick-up and repairing services for platinum members and automatic payment kiosks at stores, Red Box, appraising the value of and buying back old phones, continuing to improve customer satisfaction levels. FET strives hard to make customers give a smile of satisfaction and its efforts have won wide approbation: in 2013 FET was not just top in two network speed testing by the NCC, it was also named champion in the telecommunications industry category in the Industrial and Commercials Times, Next magazine and Commonwealth magazine’s service awards.
FET launched "FET Self-Care App" to cater to the digital lifestyle of the mobile generation. This one-stop Online to Offline (O2O) service provides customers access to a wide variety of services and have won huge acclaims. It has also been awarded Silver in the category of "Best Omni-channel Experience," Bronze in the category of "Best Customer Communication" in Business Next Magazine's "2016 Future Commerce Award," and “Best Customer Care” Asia Communication Awards.
Our Digital Brand “friDay,” Enjoy Smart Convenient Lifestyle
In 2014, FET launched its digital brand "friDay," under which "friDay Video," "friDay Shopping," "friDay Reading," "friDay PLAY," and” friDay Wallet” services were offered to customers to enrich their digital lifestyle. friDay successfully integrates multiple mobile applications to fulfill consumers' needs in different areas of life. On top of that, FET enters the mobile payment market through ‘friDay Wallet’ and constructs the largest e-wallet community in Taiwan in 2016. With the help of content curation marketing and big-data analysis, friDay is able to produce individualized experiences and services. FET continues to innovate products and services and, in the future, aims to allow the consumer to enjoy a convenient life anytime, anywhere as long as they have their phone in their hands.
Contrive Enterprise Cloud Services, Promote a Smarter Lifestyle
FET continues to improve its Internet infrastructure, strengthen vertical integration of the ICT industry, and utilizes big data analysis to customize more flexible, more comprehensive and secure enterprise cloud services for the business community. Looking forward, FET is committed to use Taiwan as a hub and continuing to expand business in the Asia-Pacific region, Europe, America, as well as New Zealand and Australia, with the goal of improving the quality of telecommunications services and the services of communication platforms. FET will continue to make big strides towards developing applications for smart living, smart business and smart city.
Corporate Governance Clearly Visible to All in Taiwan and Overseas
FET understands that maintaining a transparent and close communication channel and realizing corporate governance are the only ways to ensure business success. The high level of information disclosure in FET has earned recognition numerous times and accolades from the market, investors, and professional organizations home and abroad.
FET also receives recognition from reputable financial media around the world, including Financial Asia, Corporate Governance Asia, The Asset, and the Institutional Investor Award. FET was listed as an index component in Dow Jones Sustainability Emerging Markets Index for the second time in consecutive years. FET also received the highest ranking A++ in Listed Companies Evaluation, and was ranked top 5% in Corporate Governance Evaluation conducted by TWSE (Taiwan Stock Exchange) for the second consecutive years.
Paying Back Society, Practising Corporate Social Responsibility
FET works accordingly towards the United Nations Sustainable Development Goals (SDGs) as its main CSR blueprint, especially on promoting quality education, combating social issues, and maintaining a more sustainable environment. For example, FET continues to focus on climate change and energy management topics through its “Corporate Sustainable Value Chain,” decreasing carbon emissions among ICT industries. FET also encourages the public to become more environmentally aware for the earth through its ongoing “Cherish the Earth, Spread Love Far” campaign.
In the social issues aspect, FET has long been working on child and juvenile related issues. FET mainly focuses on promoting quality education for children, especially in remote places. For example, FET volunteers introduced the mobile learning APP “PaGamO” through the Cloud Education technology, as it offers educational games and multiple exam questions to schoolchildren. It is a fun way to learn new knowledge that intertwines modern technology. FET also collaborates with the Child Welfare League Foundation by hosting the annual charity fundraiser to help raise money for adopted and abandoned children. FET also collaborates with The John Tung Foundation by hosting a series of “Connect with Heart, Spread the Love” activities since 2013, focusing on children’s mental health and emotion management education.
FET also puts its communication expertise into good use and takes on its social responsibilities after major disasters by initiating donation campaigns, sending out volunteer groups, relocating and reconstructing schools, and establishing emergency relief platforms to assist disaster-struck victims and children.
FET has won many CSR related awards, such as rating among top 10 large-scale enterprises by the CommonWealth Magazine's Excellence in the 2016 Corporate Social Responsibility Awards. In 2017, FET also received the Global views Monthly’s “Annual CSR Survey-Service Section,” garnered 5 awards at the Taiwan Corporate Sustainability Awards, including "The Most Prestigious Sustainability Award – Top Ten Domestic Corporates.” Additionally, FET also won the “Best Managed Company,” “Best at Investor Relations,” “Best at Corporate Social Responsibility,” “Best CFO“ and “Best CEO” in Taiwan from FinanceAsia. Moreover, FET’s social responsibility topped the telecom industry in Taiwan.